BSBFLM501B – Manage Personal Work Priorities and Professional Development

BSBFLM503A – Establish Effective Workplace Relationships

BSBFLM505B – Manage Operational Plan

BSBFLM507B – Manage Quality Customer Service

BSBMGT505A – Ensure a Safe Workplace

BSBFLM509B – Facilitate Continuous Improvement

BSBFLM510B – Facilitate and Capitalise on Change and Innovation

BSBFLM512A – Ensure Team Effectiveness

BSBCMN419A – Manage Projects

BSBFLM511B – Develop a Workplace Learning Environment

BSBFLM514A – Manage People


Dates of up coming courses

BSBFLM501B– Manage Personal Work Priorities and Professional Development
This unit will help you establish personal and work goals that take into account your own needs, as well as those of your organisation and staff. It examines values, attitudes and styles of behaviour that influence how we feel about work and respond to its pressures.

There are three elements to this unit:
· Element 1 – Establish Personal Work Goals
· Element 2 – Set and Meet Own Work Priorities
· Element 3 – Develop and Maintain Professional Competence

BSBFLM503A– Establish Effective Workplace Relationships
This unit will help you improve communication in your workplace as well as develop and maintain an effective network of contacts. This also discusses gathering information and methods of disseminating it.

There are four elements to this unit:
· Element 1 – Gather, Convey and Receive Information and Ideas
· Element 2 – Develop Trust and Confidence
· Element 3 – Build and Maintain Networks and Relationships
· Element 4 – Manage Difficulties to Achieve Positive Outcomes

BSBFLM505B– Manage Operational Plan
This unit will help you develop your skills in three main areas: researching and creating operational plans; developing an effective recruitment strategy; and planning and controlling to ensure excellent performance and results.

There are three elements to this unit:
· Element 1 – Develop Operational Plan
· Element 2 – Plan and Manage Resource Acquisition
· Element 3 – Monitor & Review Operational Performance

BSBFLM507B– Manage Quality Customer Service
Customer Service is an important and essential part of any organisation today. This unit will help you to develop sound and effective methods for ensuring excellence in customer service as well as recognise your external and internal customers.

There are three elements to this unit:
· Element 1 – Plan to Meet Internal and External Customer Requirements
· Element 2– Ensure Delivery of Quality Products or Services
· Element 3– Monitor, Adjust and Report Customer Service

BSBMGT505A – Ensure a Safe Workplace
There is a huge emphasis on effective Occupational Health and Safety systems in all organisations today. This unit discusses the need to implement Occupational Health and Safety legislation, methods of identifying hazards and controlling risks in your workplace.

There are four elements to this unit:
· Element 1 – Establish and Maintain an OHS System
· Element 2 – Establish and Maintain Participative Arrangements for the Management of OHS
· Element 3 – Establish and Maintain Procedures for Identifying Hazards, and Assessing and Controlling Risks
· Element 4 – Establish and maintain a quality OHS management system

BSBFLM509B– Facilitate Continuous Improvement
This unit analysis the procedures for implementing a Total Quality Management program and how to ensure that everyone participates effectively. You discuss training, communication, establishing support systems and ensuring customer satisfaction.

There are three elements to this unit:
· Element 1 – Lead Continuous Improvement Systems and Processes
· Element 2 – Monitor and Adjust Performance Strategies
· Element 3 – Manage Opportunities for further Improvement

BSBFLM510B– Facilitate and Capitalise on Change and Innovation
This unit shows you how to lead successfully though change. You will learn to develop strategies to deal with resistance and make the most of everyone’s ideas and suggestions. Theories on managing change are discussed.

There are three elements to this unit:
· Element 1 – Participate in Planning the Introduction of Facilitation of Change
· Element 2 – Develop Creative and Flexible Approaches and Solutions
· Element 3 – Manage Emerging Challenges and Opportunities

BSBFLM512A – Ensure Teams Effectiveness
Research shows that a team approach results in better outcomes for both the organisation and the team members. This unit will help you build and maintain an effective team through setting strategies, team goals and improving team performance.

There are four elements to this unit:
· Element 1 – Establish Team Performance Plan
· Element 2 – Develop and Facilitate Team Cohesion
· Element 3 – Facilitate Team Work
· Element 4 – Liaise with Stakeholders

BSBFLM419A – Manage Projects
Managing Projects covers the management of a straightforward project or a section of a larger project. It focuses on the application of project management skills and the requirement to meet timelines, quality standards, budgetary limits and other requirements set for the project.

There are five elements to this unit:
· Element 1 - Define Project
· Element 2 - Develop Project Plan
· Element 3 - Administer and Monitor Project
· Element 4 - Finalise Project
· Element 5 - Review Project

BSBFLM511B– Develop a Workplace Learning Environment
Develop a Workplace Learning Environment helps you identify what constitutes a learning organisation. It discusses implementing learning or training plans for individuals and the skills required to perform this task. It also covers the importance of coaching, providing timely and positive feedback and monitor feedback to identify further learning opportunities.

There are three elements to this unit:
· Element 1 – Create Learning Opportunities
· Element 2 – Facilitate and Promote Learning
· Element 3 – Monitor and Improve Learning Effectiveness

BSBFLM514B– Manage People
Manage People specifies the outcomes required to manage and lead team members within an organisation. This includes determining work allocations; implementing performance management processes; addressing issues related to own personal leadership style and performance within the work team; demonstrating leadership; building commitment within the team; and analysing, reviewing and evaluating the effectiveness of human resource management processes in line with the objectives of the work team and the organisation.

There are five elements to this unit:

· Element 1 – Manage Performance of Individuals in Teams
· Element 2 – Address Performance Related Issues
· Element 3 – Address Issues and Problems of Individuals in Teams
· Element 4 – Build Support and Commitment within the Work Team

· Element 5– Review and Evaluate Management of Individuals within the Work Team

At Darwin Human Resource & Computer Academy we recognise that every participant has their own work and personal commitments, therefore we like to provide options for attendance. The options available are:

Tuesday's– commencing, 11 March 2008, 8:30am